Plumbing – HVAC - Maintenance Supplies

Parts Unlimited, Inc.Call: 703.257.7774
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PARTS UNLIMITED, INC. RETURN/REFUND POLICY

WARRANTY:  As a distributor of products manufactured by others, we extend to the purchaser any and all assignable warranties from the manufacturer(s) of the product(s).  We make no warranties beyond those extended by the respective manufacturers and accept no liability for incidental or consequential damages of any nature.  Copies of manufacturers’ warranties are on file at our office and will be furnished upon specific request.  Warranty does not cover improper use or tampering.  Our liability is limited to repair or replacement of defective item(s) upon return to our warehouse.

 

WARRANTY DISCLAIMER:  All descriptions and illustrations on the Parts Unlimited, Inc. website (www.puiparts.com) are for the sole purpose of identification and do not express or imply a warranty that the products are suitable or fit for a particular purpose or application, or that the products necessarily conform to the illustration or description, although a diligent effort has been made to portray the products accurately.

 

WARRANTY RETURNS:  In order to correctly and promptly handle claims for material returned within the manufacturer’s warranty period, the following information is required in writing:  Parts Unlimited, Inc. Order Number and date of original purchase, installation date, manufacturer’s model & serial number, and the nature of the defect.  All claims for warranty replacement or credit must be made within 30 days of removal date.  In the case of warranty replacements or exchanges Parts Unlimited, Inc. acts only as an agent for the manufacturer.  Any claims disqualified by the manufacturer will be re-billed to the customer.

 

RETURNS:  Prior permission is required on merchandise returned for credit.  Stock items may be returned for partial credit, provided they have not been installed or used, they remain in the undamaged OEM packaging (if applicable), and they have not been damaged after the customer took possession of them.  A 25% re-stock fee may be assessed for any merchandise returned to stock.  The Parts Unlimited, Inc. Order Number and date of original purchase must be furnished, and only unused material, in original packaging and in resalable condition will be accepted.  Non-stock items may not be returned, and no material whatsoever will be accepted for return after 30 days from the date of purchase.  Shipping fees (if applicable) will not be refunded on returned items, and return shipping fees shall be the sole responsibility of the customer.